Online Bookings
All bookable events are available online via our secure booking system BookingBug, there are no booking fees and your tickets will be emailed to you as a pdf.

Booking at the Venue
Bookings made in person, or by telephone at Shaw House, West Berkshire Museum will be processed free of charge.

Terms and Conditions of Sale
Tickets are non-refundable except in the event of cancellation by the venue/promoter, in which case a refund to the full value of the tickets will be offered.

A print out of your tickets can be collected free of charge from the venue that you have purchased from, if you would like a copy of the printed ticket posted to you there will be a charge of £1.20.

All events have unreserved seating unless otherwise stated.

All children under the age of 12 must be accompanied by an adult.

In the case of severe weather, outdoor events may be postponed to an alternative date.

Pushchairs and prams are not permitted inside Shaw House, because of restricted space available in a Tudor building – however, they can be left safely by reception.

Outdoor Performances
Our summer productions are open air and are performed outside, uncovered. Audience members therefore accept that weather, climate, temperature, light conditions, and various other elements which are out of our control, may impact on the performance.

While we make every effort to complete each show, we reserve the right to:
a. Stop and start the performance as necessary.
b. Commence the show up to one hour after the stated time.

Apart from extreme circumstances, we will not cancel a performance before the advertised start time. It can often rain all day, yet clear up just before the performance is due to commence.  For this reason, we request you do not contact the theatre company for updates at any point before the show as no decision will be made until just before the performance is due to start.

Theatre companies perform in all but the worst of weathers, rain included. However, where such weather is deemed to pose a health and safety risk to the performers or our audience i.e. torrential rain or thunder and lightning strike – we reserve the right to stop the performance. Should the performance be unable to continue, the decision to cancel will be made between the theatre company and the duty manager.

Refunds will only apply should a performance be cancelled before the interval.

Please note, if a performance reaches the interval no refunds will be given, even if the weather prevents the second half from going ahead.

Likewise, should an audience member choose to leave due to weather, yet the performance still takes place, no refunds will be given. By purchasing a ticket to one of our open-air performances, you are therefore acknowledging that you understand the risk of buying tickets and agree to these terms and conditions.


Information Liability
West Berkshire Council makes every possible effort to ensure that the information published on its website is accurate and up to date, but does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice.

West Berkshire Council provides hypertext links to third party websites not affiliated with West Berkshire Council for the convenience of users only. By linking to these websites West Berkshire Council in no way endorses the contents, views or information held on such sites.

To the fullest extent permitted by the law, West Berkshire Council nor any of its officers or employees shall be liable for any loss, additional costs or damage howsoever arising, suffered as a result of using the West Berkshire Council website or hyperlinks provided to third party websites.

In order to process your booking we will ask for your name, email, address and telephone number. This information will be stored securely.

You may be asked if you would like to opt-in to our mailing list.  If you consent, you will receive monthly emails providing information about events and activities at Shaw House, and West Berkshire Museum.  You can unsubscribe at any time to stop receiving messages.

If you enquire about making a school booking with West Berkshire Museum or Shaw House, we will ask if you wish to opt-in (as an individual) to receiving our regular school newsletters and learning & participation brochure mailings.  You will receive no other mailings from us and your information will not be shared with any other organisation, and you can contact us to opt-out at any time.

Our full Privacy Notice’s are available here;

West Berkshire Heritage – Culture

West Berkshire Heritage – Archaeology Service


All material published on the West Berkshire Heritage website (unless stated otherwise), is the property of West Berkshire Council and must not be copied or distributed for any commercial purpose. This includes, but is not limited to, the West Berkshire Heritage and West Berkshire Council logo, graphics, website design and contents.

West Berkshire Council permits the taking of copies of material published on its web pages for personal use only, by either copying to a data storage device or hard disk or by printing a copy, providing that the copyright notice is retained on each copy. Making alterations to any of the pages, or using content in any other work or publication, will be a direct breach of West Berkshire Council‘s copyright and may result in civil action.

West Berkshire Council’s prior written permission must be obtained for any other use of material contained in its web pages.

© West Berkshire Council 2016 (updated 2021)